We're happy to ship worldwide using PostNL, DPD, DHL, and UPS.
Tempest Works is not responsible for paying taxes and duties on orders shipped outside the European Union.
We use flat rates by zone to make shipping simple. See pricing and other details in our full Shipping Policy.
We'll ship your order within one business day. You'll get a confirmation email from us with tracking information when your order ships. The amount of time the package takes to get to you will depend on the courier and your location.
Yes! Just select "Pick Up" when checking out. We'll have your order ready within one business day and we'll email you when it's ready. When collecting your order, please be sure to bring your confirmation email.
Please see our full Refund Policy for complete details. Here are the basics:
You have 30 days from receiving an item to return it. It must be in its original condition with tags and original packaging.
You can make returns in person at our store on Kerkstraat in Amsterdam or by mail. You will be responsible for return shipping costs, as well as for return fees if you paid with a method that charges them (e.g. Paypal).
Sale items are final sale and cannot be returned. We also cannot accept returns of gift cards. Certain other items (outlined in our full refund policy) also cannot be returned.
Sorry to hear you're thinking of returning your order. You can start a return by emailing firstname.lastname@example.org.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If we accept your return, we'll email you information on how to return your package and how you'll be refunded. We'll update you when your items reach us.
Items sent back to us without first requesting a return will not be accepted.
The fastest way to make an exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.